Cambria Privacy Policy

1. Overview & Scope

Cambria Company ("Cambria," "we," "our," "us") is committed to protecting the privacy of visitors to our website and individuals who inquire about or purchase our quartz surface products. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit cambriausa.com and any related digital properties (collectively, the "Site") or interact with us through our inquiry and sample request forms.

This policy applies to residents of the United States, Canada, and other jurisdictions where Cambria operates. If you are a resident of the European Economic Area or California, additional rights described in Section 7 may apply to you.

2. Information We Collect

Information you provide directly: When you submit an inquiry form, request free samples, or contact us for design consultation, we collect: your name, email address, phone number, postal address, project type, surface preferences, and any additional information you include in your message.

Information collected automatically: When you visit the Site, we automatically collect certain technical information including: IP address, browser type and version, operating system, referring URL, pages viewed, time spent on pages, and other clickstream data. This information is collected via cookies, web beacons, and similar tracking technologies.

Information from third parties: We may receive information about you from authorized dealer partners when they refer you to us, or from advertising partners who help us reach potential customers.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, sample requests, and consultation requests
• Connect you with authorized dealers and fabricators in your area
• Send you relevant information about Cambria products, collections, and promotions (where you have consented)
• Improve our Site, products, and customer experience through analytics
• Comply with legal obligations and enforce our Terms of Service
• Detect and prevent fraud, security incidents, and other harmful activity
• Process warranty registrations and claims

4. Sharing & Disclosure

Cambria does not sell your personal information to third parties. We may share your information with:

• Authorized dealer and fabricator partners when you request a dealer referral or local installation quote (with your explicit consent)
• Service providers who assist us in operating the Site, processing forms, sending emails, and analyzing Site traffic, under contractual confidentiality obligations
• Legal authorities when required by law, subpoena, court order, or to protect Cambria's rights, property, or safety
• Business successors in connection with a merger, acquisition, or sale of assets, provided the successor continues to honor this Privacy Policy

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your Site experience, understand how visitors navigate our Site, and deliver relevant advertising. Cookies we use include:

• Essential cookies: Required for Site functionality, including form session management
• Analytics cookies: Used to collect aggregated data about Site traffic and usage patterns (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect Site functionality. Our Site does not respond to browser "Do Not Track" signals at this time.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including responding to inquiries, maintaining customer records, complying with legal obligations, and resolving disputes. Inquiry and sample request data is generally retained for up to 3 years. You may request deletion of your data as described in Section 7.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information (subject to certain legal exceptions)
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
• Request that we limit processing of your information

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to opt out of the sale of personal information (Cambria does not sell personal information), and the right to non-discrimination for exercising your rights.

To exercise any of these rights, please contact us at [email protected].

8. Security

Cambria implements industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for data transmission, access controls, and regular security assessments. However, no internet transmission is 100% secure, and we cannot guarantee absolute security of data transmitted to our Site.

9. Children's Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at [email protected] and we will promptly delete such information.

10. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal information:

Cambria Company — Privacy Office
3023 Courthouse Rd, Eden Prairie, MN 55347
Email: [email protected]
Phone: 1-866-CAMBRIA (1-866-226-2742)

We will acknowledge your request within 5 business days and endeavor to resolve it within 30 days.